Privacy Policy

Last updated: September 28, 2026

This policy explains how DragonFlame 3D ("we", "us") collects and uses personal data when you visit dragonflame3d.vercel.app or buy from us. Questions: suporte@dragonflame3d.com.

1. Data we collect

• Order data: name, email, phone number, billing and shipping address and the items you order.
• Payment data: payments are processed by Stripe. We never see or store your full card number; we receive the payment status, card brand, last four digits and country.
• Technical data: IP address, approximate location (country and city), browser and device type, pages viewed and checkout events.
• Marketing data: the ad campaign you came from (UTM parameters, ad click IDs) and cookie identifiers (such as _fbp and _fbc) used to measure advertising.

2. How we use it and why

• To process and deliver your order, give support and handle refunds (performance of the contract).
• To prevent fraud and secure payments (legitimate interest).
• To contact you about your order or about a failed or pending payment, by email or WhatsApp (contract / legitimate interest).
• To show prices in your local currency and the site in your language, based on the country of your IP address (legitimate interest).
• To measure and improve our advertising and website, including sending purchase events to Meta (consent where the law requires it, otherwise legitimate interest).
• To meet tax, accounting and legal obligations.

3. One-click offers and saved card

When you pay, Stripe may store your card on a customer record so that you can add an extra product with one click on the page shown right after your purchase. We only charge that card when you click to accept an offer, and the amount is shown before you click. You can ask us at any time to remove the saved payment method.

4. Who we share data with

• Stripe (payment processing).
• Meta Platforms (Facebook and Instagram): through the Meta Pixel and the Conversions API we may send hashed email, phone, name and country, plus IP address, browser data and the purchase value.
• Vercel (website hosting) and Supabase (database for orders and site events).
• Carriers, suppliers and fulfilment partners: your name, address, phone and email so they can deliver your order.
• Communication and internal alert tools (email, WhatsApp) used to serve you.
• Font and IP-geolocation services, which receive your IP address when a page loads.

We do not sell your personal data.

5. International transfers

Our providers operate in several countries outside your own (for example the United States and Brazil). When data leaves the EEA, the UK or Switzerland we rely on safeguards such as standard contractual clauses or adequacy decisions offered by those providers.

6. Retention

We keep personal data only as long as needed for the purposes above and to meet legal obligations (for example, invoices and tax records are kept for the period required by law).

7. Cookies and similar technologies

We use cookies and identifiers from the Meta Pixel and browser storage to remember your choices (colour, size) and to measure advertising. You can control cookies in your browser and manage ad personalisation in your Facebook and Instagram ad settings.

8. Your rights

Depending on where you live (for example under the GDPR, the UK GDPR or Brazil's LGPD) you may access, correct, delete, restrict or port your data, object to processing and withdraw consent. To exercise any right, including deleting data we hold about you, email us from the address you used for your order. We reply within 30 days. You may also complain to your local data protection authority.

9. Children

Our store is not directed at children under 16 and we do not knowingly collect their data.

10. Security

We use encrypted connections (HTTPS) and rely on Stripe for card processing. No system is perfectly secure, but we limit access to personal data to what is necessary.

11. Changes

We may update this policy. The date at the top shows the latest version.

12. Contact

DragonFlame 3D — suporte@dragonflame3d.com

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