Last updated: September 28, 2026
We want you to be happy with your purchase. This policy covers refunds, returns and replacements for orders placed with DragonFlame 3D.
Try the product at home. If you are not satisfied, tell us within 30 days of delivery and we will refund 100% of the product price. This applies to the main product and to one-click add-ons.
Email suporte@dragonflame3d.com with your order number, the email used for the order and, if relevant, photos. We reply within 2 business days and tell you whether a return is needed. If we ask you to send an item back, we give you instructions and cover reasonable shipping costs. Please do not ship anything before contacting us.
If your order arrives damaged or defective, is the wrong item, or is lost or stolen in transit, choose a full refund or a replacement. You do not need to return the damaged or defective item. Contact us within 30 days of delivery (or of the estimated delivery date if it has not arrived).
If your order has not shipped yet, contact us and we will cancel it and refund you in full.
If you are a consumer in the EU, EEA or UK you may withdraw from your purchase within 14 days of receiving it, without giving a reason, by telling us clearly by email. We refund you within 14 days of the withdrawal notice and may wait until we receive the goods back if we asked for them. This right is in addition to the 30-day guarantee and does not limit your statutory rights.
Refunds go to the payment method you used, in the currency you were charged. We process them within 5 business days of approval; your bank may need a further 5 to 10 business days to show them. Exchange-rate differences applied by your bank are outside our control.
Products carry a 12-month warranty against manufacturing defects (see our Terms of Service).
DragonFlame 3D — suporte@dragonflame3d.com